Frequently asked questions

We are an independent sourcing company. We do not own factories; we select and manage the right manufacturer for each item from our audited network and take responsibility for quality and delivery.

Through a service fee or a margin that is agreed in writing before work starts. We are open about how our price is built.

A deposit by T/T (often 30%) with the balance after inspection and before shipment. L/C at sight is possible for larger orders.

Yes. Single machines are common. For materials, uppers, trims and finished shoes, we look for factories whose minimum order quantities fit your volume.

We ship worldwide by sea, air and rail and prepare all export documents. We can also arrange door-to-door delivery with import clearance in many markets.

Within 12 hours on working days. Our office hours are Mon–Sat, 08:30–18:30 CST (UTC+8).

Yes. Most manufacturers we work with build to 220 V, 380 V, 415 V or 440 V at 50 or 60 Hz. Tell us your plant supply and we confirm the configuration in the quotation.

Machines for the EU and UK can be supplied with CE or UKCA documentation. We check the certificate and the technical file before shipment rather than taking the factory’s word for it.

Our engineers can install, commission and train your operators on site or by guided video call. Installation is quoted separately so you can choose.

Each order can include a recommended spare-parts kit. After that, we source parts directly from the manufacturer and ship by express when needed.

Yes. Send a physical swatch or Pantone reference. Mills produce lab-dips and we send them to you for approval before bulk production.

They depend on the material and finish. Stock colors can start from one roll; custom colors usually start from 500–1,000 metres. We look for mills whose minimums fit your order.

We can arrange third-party tests (SGS, Intertek, BV) for REACH and physical performance, and we supply mill test data with every shipment.

It depends on the factory and the construction. Many start from 300–1,000 pairs per style, spread across sizes; some slipper and sandal factories go lower with stock moulds.

Yes. We arrange private-label production with your logos, labels, insoles and boxes. You approve a sample before bulk.

Typically 2–4 weeks for samples and 30–60 days for bulk production after sample approval, depending on materials and quantity.

Yes. We work from your patterns and tech pack, produce a confirmation sample in your size, and only start bulk once you approve it.

Yes. Send vector artwork and we arrange samples for approval. Custom moulds for metal or rubber logos are quoted separately.

Tell us your machine brand and model. Mould makers build to that interface and we confirm the fit before shipment.

Either a service fee on the order value or a fixed project fee, agreed in writing before work starts, with supplier prices shown transparently.

Yes. We arrange and accompany factory visits, or run live video tours if you cannot travel.

Yes. We inspect for any buyer at factories across Guangdong, Fujian and Zhejiang.

A compact cemented line can start around 500–800 pairs per day; most clients scale to 1,500–3,000 pairs as their team gains experience.

English and Chinese, with interpreters arranged for other languages when needed.

Yes. Small orders can ship as LCL sea freight or by air; we advise which is more cost-effective.